Privacy Policy
Last Updated: 11 August 2026
1. Introduction
Mood Nottingham (“Mood”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a restaurant enquiry, contact us, enquire about a gift voucher, apply for a position, or otherwise interact with Mood.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
Mood is a restaurant based in Nottingham, United Kingdom.
Mood
948 Woodborough Road, Mapperley,
Nottingham, NG3 5QS
Phone: +44 7723 420091
Email: info@moodnottingham.com
Website: moodnottingham.com
For the purposes of applicable UK data protection legislation, Mood is responsible for the personal information we collect and process.
3. Information We Collect
Depending on how you interact with us, we may collect information such as your name, email address, telephone number, booking details, enquiry details, gift voucher enquiry information, dietary or accessibility requirements, employment information, CVs and any other information you voluntarily provide to us.
When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device type, operating system, pages visited, date and time of visits, referring website and information about how you interact with our website.
4. How We Use Your Information
We may use your personal information to process and manage restaurant bookings and enquiries, contact you regarding your reservation, respond to questions and feedback, handle private dining and event enquiries, respond to gift voucher enquiries, process employment applications and provide customer support.
We may also use your information to improve our website and customer experience, maintain website security, prevent fraudulent or unauthorised activity, keep appropriate business records and comply with legal and regulatory obligations.
Where permitted by law, we may also use your information to send marketing communications where you have provided appropriate consent.
5. Lawful Basis for Processing
Under applicable UK data protection law, we must have a lawful basis for processing your personal information.
Contract: We may process your information when it is necessary to provide a service you have requested, such as managing a restaurant reservation or responding to a service enquiry.
Legitimate Interests: We may process information where it is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.
Consent: Where required, we may ask for your consent before processing certain information, such as sending certain marketing communications or placing non-essential cookies on your device.
You may withdraw your consent at any time.
Legal Obligation: We may process personal information where necessary to comply with a legal or regulatory requirement.
6. Restaurant Bookings and Enquiries
If you make a booking or submit an enquiry through our website, we may collect information such as your name, contact details, booking date and time, number of guests and any information you choose to provide regarding your visit.
This information is used to manage your booking, respond to your enquiry and provide the requested service.
If you provide dietary, accessibility or other special requirements, we will use that information only as necessary to help accommodate your request and provide an appropriate service.
7. Careers and Job Applications
If you submit an application through our careers page, we may collect information contained in your application and CV, including your name, contact details, employment history, qualifications, skills and other information you choose to provide.
We use this information to assess your application, contact you regarding employment opportunities, arrange interviews, consider you for suitable positions and carry out necessary recruitment administration.
We will retain recruitment information only for as long as reasonably necessary for recruitment and related administrative purposes, unless a longer retention period is required or permitted by law.
8. Gift Voucher Enquiries
If you contact us regarding a Mood gift voucher, we may collect information such as your name, contact details, recipient information and any details you provide about your gift voucher enquiry.
This information is used to respond to your enquiry and assist you with your gift voucher request.
Gift voucher enquiries may be handled directly by Mood through the contact details provided on our website. The website does not provide an online payment facility for gift vouchers.
9. Marketing Communications
Where you have opted in to receive marketing communications, we may use your contact details to send information about restaurant news, events, offers, promotions, special occasions, new menus, experiences, gift vouchers and other updates relating to Mood.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.
We will not sell your personal information to third parties for their own marketing purposes.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies. Cookies are small text files stored on your device that help websites remember information about your visit and understand how the website is being used.
We may use essential cookies, analytics cookies, functional cookies and, where applicable, marketing cookies.
Where consent is required for non-essential cookies, we will ask for your consent before placing them on your device.
You can manage your cookie preferences through our cookie controls or your browser settings.
11. Third-Party Services
We may use trusted third-party service providers to help operate our website and business.
These may include providers for restaurant reservations and booking management, website hosting, email delivery, website analytics, marketing communications, maps and location services, website security and recruitment or application processing.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security measures are in place.
Some third-party providers may process information outside the UK. Where this occurs, appropriate safeguards will be used in accordance with applicable data protection law.
12. Website Analytics
We may use analytics services to understand how visitors use our website.
Analytics information can help us understand how many people visit our website, which pages are viewed, how visitors navigate the website, which devices and browsers are being used and how we can improve website performance and usability.
Where required, analytics technologies will only be used with the appropriate consent.
13. How We Share Your Information
We may share personal information where reasonably necessary with service providers who help us operate our website and business, restaurant booking providers, website hosting and technical support providers, marketing and email service providers, recruitment service providers and professional advisers.
We may also share information with regulators, government bodies or law enforcement where legally required, or where necessary to protect our legal rights, customers, staff or property.
We do not sell your personal information.
14. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained depends on factors such as the type of information, why we collected it, whether there is an ongoing relationship with you, legal requirements and our legitimate business requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
15. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, unauthorised disclosure and destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
16. Your Data Protection Rights
Depending on the circumstances, you may have rights under applicable UK data protection law, including the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information and request restriction of processing.
You may also have the right to object to certain processing, request transfer of certain information to another organisation, withdraw consent where we rely on consent and object to direct marketing.
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise any of your rights, please contact us using the details provided below.
17. How to Contact Us
If you have questions about this Privacy Policy, your personal information, or how we process your data, please contact us.
Mood
948 Woodborough Road, Mapperley,
Nottingham, NG3 5QS
Phone: +44 7723 420091
Email: info@moodnottingham.com
18. Complaints
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
20. Contact
For any privacy-related questions or requests, please contact:
Mood
948 Woodborough Road, Mapperley,
Nottingham, NG3 5QS
Last Updated: 11 August 2026